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FIGI Symposium 2021 - Shared screen with gallery view
ITU Secretariat (CR)
54:36
Hi everyone, thank you for joining this session on Consumer competences for digital financial services!
ITU Secretariat (CR)
54:53
Please feel free to ask brief questions in the Q&A tab, and use the chat function to message "all panelists" or "all panelists and attendees". See these two options at the bottom of your screen.
ITU Secretariat (CR)
01:00:12
The DFS consumer competency framework can be downloaded here: https://figi.itu.int/wp-content/uploads/2021/04/Digital-Financial-Services-Consumer-Competency-Framework-1.pdf
LJ Rich
01:13:32
Margaret, you’re up next. Amol should be closing soon!
LJ Rich
01:14:30
Lovely thank you! Julia you’ll be next !
Margaret J. Miller
01:23:30
Here is the link to a blog and the report on the new World Bank report, Consumer Risks in Fintech
Margaret J. Miller
01:23:32
https://blogs.worldbank.org/psd/addressing-consumer-risks-fintech-maximize-its-benefits
LJ Rich
01:28:35
- Eliki you will be on after Julia :)
Eliki Boletawa
01:30:32
Noted
LJ Rich
01:34:34
Thanks Julia, we’re going to Eliki next!
LJ Rich
01:34:38
More time to chat in the panel!
LJ Rich
01:41:25
Thanks Panelists, really enjoying your opening remarks!
LJ Rich
01:41:42
Amol, I’m going to ask you the first question in the panel.
LJ Rich
01:41:53
challenges experienced by consumers
LJ Rich
01:44:00
Jami, i’m going to come to you next asking about how your target audience could apply DFS competency guide!
LJ Rich
01:46:34
Thanks Amol, please wrap soon so we can ask more questions!!
LJ Rich
01:48:23
Julia, I’ll come to you after we get target user answers! Q on thinking about men and women customers differently
LJ Rich
01:55:29
Amol, I see your hand, i’ll come to you next!
Eliki Boletawa
01:56:59
Please find link to the AFI DFL Guideline https://www.afi-global.org/publications/digital-financial-literacy/
LJ Rich
01:58:50
Julia, thanks for your patience! You’ll be next on thinking about men and women customers differently
LJ Rich
02:02:14
Margaret I’ll come to you next with gender diaggregated data question if OK!
LJ Rich
02:04:06
Eliki I’m going to ask about using Digital Financial Literacy to expand women’s competency accessing DFS after this segment!
LJ Rich
02:04:29
Really enjoying your interventions, panelists :)
LJ Rich
02:08:36
Panel, Next I’m going to ask you each for a closing couple of sentences!
LJ Rich
02:09:07
Please feel free to answer questions from audience in text form
Amol Kulkarni
02:11:02
snippet on women exclusion - in india, women are not counted as farmers despite making more efforts in farming than men (women are farmer dependent). as a result, they are unable to access credit, neither are counted in farmer deaths (real problem in India), and are unable to benefit from govt financial inclusion schemes benefitting farmers.
LJ Rich
02:11:21
Jami i’ll ask you first for closing thoughts !
LJ Rich
02:12:26
Margaret, will ask you next if ok.
LJ Rich
02:12:42
Then Eliki, Amol and Julia.
LJ Rich
02:14:11
Thanks Jami - Eliki you’ll be after Margaret please!
LJ Rich
02:15:36
Thankyou Margaret! Amol, you’ll be up next please.
LJ Rich
02:17:06
Julia, thanks for your patience! you’ll be next!
ITU Secretariat (CR)
02:20:29
Thank you for joining us today!
LJ Rich
02:20:34
Panelists, you’ve really added so much value with your thoughtful answers and insights! thank you so much!
LJ Rich
02:20:39
you can turn off your cameras and sound!
LJ Rich
02:22:00
Thank you so much for attending the webinar, we hope you enjoyed our time together. See you soon!