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Masterclass Session: Quality customer service & innovation
The premier global organization known for excellence in customer service is the Disney Company. Dr Jim Poisant has created and run well-received seminars on the Disney Approach to Quality Service and the Disney Approach to People Management, analysing how the company has achieved this excellence. Drawing on this experience, and on his current role as Secretary General of the World Information Technology & Services Alliance, Dr Poisant explores the key role of innovation and excellent customer service in building success - and presents eight different ways to innovate.
Join networking session towards the end at https://app.joinglimpse.com/room?key=166E4D3
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Speakers

Dr. James H. Poisant
Secretary General @The World Information Technology and Services Alliance
Dr. Poisant was appointed the Secretary-General of the World Information Technology and Services Alliance (WITSA) in June 2006. He directs the day-to-day operations of the alliance, which consists of over 80 leading ICT associations from around the globe. WITSA members represent over 90% of the ICT industry worldwide. WITSA’s signature event, the World Congress on Information Technology (WCIT), has been hosted in different countries 23 times over the past 42 years, attracting over 2500 delegates from more than 80 countries. In 1996, Dr. Poisant was appointed the President and CEO of the 1998 World Congress on Information Technology held in the United States.