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Masterclass Session: Quality customer service & innovation

00:51:00

Jul 14, 2021 02:32 PM

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Speakers

Dr. James H. Poisant
Secretary General @The World Information Technology and Services Alliance
Dr. Poisant was appointed the Secretary-General of the World Information Technology and Services Alliance (WITSA) in June 2006. He directs the day-to-day operations of the alliance, which consists of over 80 leading ICT associations from around the globe. WITSA members represent over 90% of the ICT industry worldwide. WITSA’s signature event, the World Congress on Information Technology (WCIT), has been hosted in different countries 23 times over the past 42 years, attracting over 2500 delegates from more than 80 countries. In 1996, Dr. Poisant was appointed the President and CEO of the 1998 World Congress on Information Technology held in the United States.